Travel support that keeps journeys on track.
Symphia gives airlines, hotels, and OTAs an agent that books, changes, and rebooks — calm under disruption, fluent in any language, and online the moment a traveler needs it.
Use cases
Every step of the trip
From the first booking to a midnight disruption, Symphia handles the moments that make or break a traveler's experience.
Bookings & reservations
Searches availability, quotes fares or rates, and books flights, rooms, or cars — confirming the details and sending the itinerary in the traveler's language.
Changes & cancellations
Handles date changes, upgrades, and cancellations, explains fare rules and penalties clearly, and processes refunds or credits per your policy.
Itinerary questions
"What time do I land and which terminal?" The agent answers from the live reservation — gates, layovers, baggage allowance, check-in windows, and more.
Disruptions & rebooking
When a flight is cancelled or a storm hits, the agent proactively rebooks travelers onto the best alternative and arranges hotels or vouchers within entitlements.
Loyalty & rewards
Checks points balances and tier status, redeems for upgrades or award travel, and explains how to reach the next tier — keeping members engaged.
Baggage & ancillaries
Adds bags, seats, and extras, tracks delayed luggage, and files claims, turning post-booking upsell and recovery into a smooth conversation.
Connected to your stack
Live on your PMS, GDS, and loyalty systems
Travel moves fast and changes constantly. Symphia connects to your reservation, property, and loyalty systems as scoped tools, so it acts on the real itinerary — booking, rebooking, and redeeming against live inventory.
- Reads and writes real reservations across booking and PMS systems
- Rebooks against live availability with fare and policy rules applied
- Checks loyalty balances and redeems within program rules
- Hands off complex or high-value cases with the full itinerary intact
- GDS / reservations linked
- Property mgmt (PMS) linked
- Loyalty program linked
- Fare & refund rules enforced
Frequently asked questions
Can it rebook travelers during a major disruption?+
Yes. During irregular operations the agent finds the best alternative against live availability, rebooks, and arranges hotels or vouchers within the entitlements you define — proactively, at scale.
Does it handle refunds and fare rules correctly?+
Changes and cancellations follow journeys that apply your fare rules, penalties, and refund policies, so travelers get accurate, consistent outcomes.
Will it work for international travelers?+
It greets and converses in the traveler's language automatically, with consistent quality across 30+ locales.
Can it manage loyalty redemptions?+
Yes. It checks points and tier status and redeems for upgrades or award travel within your program rules, then escalates anything that needs an agent.