Shape exactly how your agent behaves.
Capability gets you a useful agent. Configuration makes it yours — the voice it speaks in, the lines it won't cross, the words it uses in the moments that count, and which features each workspace can touch.
Controls
The dials that make it yours
Everything you need to shape behavior — no prompt-engineering guesswork, no code.
Brand & voice
Set the agent's name, tone, and personality so every reply sounds unmistakably like your company.
Standard messages
Define the exact wording for greetings, fallbacks, and handoffs — consistent phrasing for the moments that matter.
Rules & guardrails
Encode what the agent must always do and never do, keeping it compliant, on-policy, and on-script.
Feature toggles
A super admin turns capabilities on or off per workspace, so each team ships only what it's ready for.
Journeys
Shape guided flows for key intents and decide where the agent must follow a script versus improvise.
Behavior tuning
Adjust how cautious, concise, or proactive the agent is — dial in the experience without touching code.
Sound like you
One voice, every conversation
Brand and voice settings let you define the agent's personality once and apply it everywhere. Standard messages lock in the exact wording for greetings, fallbacks, and escalations — so the phrasing your brand cares about is never left to chance.
- Name, tone, and personality applied across chat and voice
- Exact copy for greetings, fallbacks, and handoffs
- Consistent phrasing in the moments customers remember
- Change it once and it propagates everywhere
Set the boundaries
Rules, journeys, and admin toggles
Rules encode the must-always and never-do that keep the agent compliant. Journeys decide where it must follow a script. And a super admin controls which capabilities each workspace can use, so teams roll out features safely and at their own pace.
- Guardrails the agent can't talk its way around
- Journeys script the flows that require precision
- Per-workspace feature toggles owned by a super admin
- Tune cautiousness and proactiveness without code
Frequently asked questions
Can I make the agent sound like our brand?+
Yes. Brand and voice settings define the agent's name, tone, and personality, applied consistently across chat and voice on every reply.
What are standard messages?+
They're the exact wording for recurring moments — greetings, fallbacks, and handoffs — so the phrasing your brand cares about is locked in rather than improvised.
How do rules differ from journeys?+
Rules are guardrails the agent must always follow regardless of context. Journeys are guided flows that script how the agent handles a specific intent like refunds or onboarding.
Who controls which features a workspace can use?+
A super admin manages per-workspace feature toggles, enabling or disabling capabilities so each team ships only what it's ready for.