Powerful agents, kept safely in bounds.
An agent that takes real action needs real safeguards. Symphia is built with isolation, scoped secrets, moderation, and a full audit trail — so you can give it responsibility without giving up control.
Safeguards
Security and safety, built in
Not bolted on after the fact — the protections you need are part of the platform from the ground up.
Tenant isolation
Every workspace's data, knowledge, and conversations are strictly separated — no leakage across tenants, by design.
Scoped secrets
API credentials are stored encrypted and scoped to specific tools. The agent uses them to act but never sees or repeats them.
Moderation
Inputs and outputs pass through moderation so unsafe, off-policy, or abusive content is caught before it reaches a customer.
Audit trail
Configuration changes are logged with who, what, and when — a defensible record of how the agent came to behave as it does.
Human oversight
The agent escalates to a person with full context, and your team can step in on any conversation at any time.
Observability
Every conversation, retrieval, and tool call is transcribed and logged, so nothing the agent does is a black box.
Data & access
Your data stays yours
Tenant isolation keeps every workspace's knowledge and conversations separate. Secrets are encrypted and scoped to the tools that need them, so the agent can call your APIs without ever being able to read, leak, or repeat a credential.
- Strict separation across workspaces — no cross-tenant leakage
- Encrypted, tool-scoped secrets the agent can't expose
- Least-privilege access for every connected integration
- Per-workspace feature toggles controlled by a super admin
Safety & oversight
On-script, observed, and never alone
Moderation catches unsafe or off-policy content on the way in and out. Rules and journeys keep the agent on-script. And because every conversation, retrieval, and tool call is logged, your team always has visibility — and a person can step in at any moment.
- Input and output moderation on every turn
- Rules and journey guardrails keep responses on-policy
- Full transcripts and tool logs for complete observability
- Graceful human handoff with context whenever it's needed
Frequently asked questions
How is one workspace's data kept separate from another's?+
Tenant isolation enforces strict separation of data, knowledge, and conversations across workspaces by design, so there's no leakage between tenants.
Can the agent see our API keys?+
No. Secrets are stored encrypted and scoped to specific tools. The agent invokes those tools to take action but never reads, logs, or repeats the underlying credentials.
How do you keep the agent from saying something harmful or off-policy?+
Inputs and outputs pass through moderation, and rules plus journey guardrails keep the agent on-script. Anything outside the bounds you set is caught before it reaches a customer.
Can we audit what the agent did?+
Yes. Every conversation, retrieval, and tool call is transcribed and logged, and configuration changes are recorded with who, what, and when — giving you full observability and a defensible audit trail.