We're here to help.
Whether something's not working, you have a billing question, or you just want to talk through the best way to set up your agent — one email reaches the team that builds Symphia.
support@symphia.ai
One inbox for everything — read by the people who build the product. We typically reply within one business day.
Email supportWays to get help
Start where it's fastest
Most questions are answered quickest by email, but the docs and your console cover a lot of ground on their own.
Email support
The fastest way to reach us for anything — product questions, workspace issues, billing, or feedback. Write to support@symphia.ai and a human replies, typically within one business day.
Documentation
Setup guides, the API reference, and integration walkthroughs for the embed widget, voice agents, and phone numbers live in our docs and in the console's Install tab.
Your console
Signed-in operators can check agent health under Insights → Monitoring, review every change under Releases, and test behavior safely in the Playground before it reaches customers.
What to send
Help us help you faster
A little context up front usually turns a back-and-forth into a single reply.
Something's broken
Tell us the workspace name, what you expected, what happened instead, and roughly when. A conversation ID from the Conversations tab helps us find the exact trace in seconds.
Billing & credits
Questions about balance, top-ups, auto top-up, invoices, or enterprise contracts. Include the email on the workspace so we can locate your account safely.
Security & privacy
To report a vulnerability or make a privacy request, email us with "Security" or "Privacy" in the subject line and we'll prioritize it. Please don't include sensitive details until we reply.
Frequently asked questions
How quickly will I hear back?+
We aim to reply to every email within one business day, and faster for anything that's blocking a live agent. Security reports are prioritized ahead of everything else.
What should I include in my email?+
Your workspace name, the email you sign in with, and — if it's about a specific conversation — the conversation ID from the Conversations tab. Screenshots always help.
I'm a customer of a business that uses Symphia. Who do I contact?+
Reach out to that business directly — Symphia provides the AI agent, but your relationship and data belong to them. If you have a privacy request about your interactions with their agent, we'll help them handle it.
Can I request a feature or integration?+
Absolutely — feature requests are some of our favorite emails. Tell us what you're trying to accomplish and how you'd measure success, and we'll take it from there.
Where can I see the status of my agents?+
Insights → Monitoring in your console shows system health per workspace with configurable email alerts, and the Releases tab records every configuration change with who made it and when.