One agent brain for your whole customer experience.
Symphia is an agentic-AI platform that resolves customer issues across chat and voice — grounded in your knowledge, connected to your systems, and consistent everywhere your customers reach you.
Capabilities
Everything your agent needs
A complete toolkit for building customer experiences that actually resolve — not deflect.
Chat
Resolve customer questions in natural conversation, embeddable anywhere with one script tag.
Voice
The same agent on a live call — real-time speech that listens, understands, and acts.
Knowledge
Ground every reply in your docs, help center, and product data with retrieval that cites its sources.
Tools
Connect your APIs so the agent doesn't just answer — it looks things up and takes action securely.
Journeys
Guided flows for intents like refunds, onboarding, and troubleshooting keep the agent on the right path.
Memory
Per-customer long-term memory so every conversation continues where the last one ended.
Handoff
Escalate to a human with the full transcript and context — no repeating, no cold starts.
Insights
See what customers ask, what gets resolved, and where tools fail — all in one console.
One agent, every channel
Build it once. Meet customers everywhere.
The same knowledge, tools, journeys, and brand voice power chat and voice alike. There's no second agent to maintain and keep in sync — you shape one agent, and it shows up consistently wherever your customers do.
- Grounded answers from a single curated knowledge base
- The same connected tools, called live in any channel
- Journeys steer refunds, onboarding, and troubleshooting identically
- Per-customer memory follows the conversation across sessions
Built to be trusted
Secure, observable, and in your control
Tenant isolation, scoped secrets, and moderation are on by default. Every conversation lands in one console, a super admin controls which capabilities each workspace can use, and the agent escalates to a human the moment it should.
- Tenant isolation and scoped secrets from day one
- Full transcripts and insights in a single console
- Per-workspace feature toggles controlled by an admin
- Graceful human handoff with context intact
Frequently asked questions
What is Symphia?+
Symphia is an agentic-AI customer-experience platform. You build one agent — grounded in your knowledge and connected to your systems — and deploy it across chat and voice to resolve real customer issues.
Do chat and voice share the same agent?+
Yes. There's a single agent brain. The knowledge, tools, journeys, memory, and brand voice you configure apply everywhere, so chat and voice stay perfectly in sync.
Does the agent just answer, or can it take action?+
It takes action. Through connected functions and tools it can look up orders, process refunds, book appointments, and call any API you wire up — resolving issues end to end.
How do I get started?+
Build your agent with knowledge bases, tools, and journeys, shape its behavior with brand and rules, then drop the embeddable widget on your site with a single script tag.