VOICE & CUSTOMER CAREEvery hello.
Every hello.
A human touch.
Let your customers speak naturally. Give your agent the knowledge and tools to help.
A human touch.
At every touchpoint.
AI agents that listen, understand, and take action. Bring your business to life across voice and chat, with the intelligence to make every conversation count.
Hear a real customer call FIND YOUR VOICE
On a touch screen, swipe left or right to browse every voice.CoralWarm & welcoming
A little warmth goes a long way.
Cedar
Make the complicated feel simple.
Ash
The comfort of being understood.
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Listen to a voice. Imagine it as your agent.
Try it for
Good company. Better conversations.
Meet our customersBUILT AROUND PEOPLEA familiar feeling.
A familiar feeling.
A whole new possibility.
A voice that puts you at ease. An answer that clears things up. A little more room to do what you do best.
TRAVEL & HOSPITALITY
Make room for a warm welcome.
Help guests find the answer they need, so your team can focus on the person in front of them.
RETAIL & COMMERCE
More time for what you’re building.
Connect everyday customer questions to your products, policies, and approved workflows.
Illustrative scenesExplore the possibilities
THE INTELLIGENCE BEHIND THE EXPERIENCEOne workspace.
One workspace.
Every part of the conversation.
Bring the conversation, the knowledge, and the next step together. Give your team the full picture, all in one place.
Explore the platformSYMPHIA / AGENT PLATFORMONE CONNECTED EXPERIENCE
CUSTOMER CONVERSATION
ChatA little help with a delivery.
Handed to support, with context.
A THOUGHTFUL NEXT STEP
Your team takes it from here.
The request, the source, and the action.
All carried into the handoff.
Grounded in your knowledgeConnected to your toolsBuilt around your team
MEET YOUR NEXT GREAT CUSTOMER EXPERIENCEFrom the first hello
From the first hello
to the next step.
A voice. A helpful answer. An action that makes a difference.
See how it all comes together in Symphia.
Illustrative product film · Original Symphia motion and sound design · AI-generated narrationExplore the platform
Read the film transcript
Natural conversations—across voice and chat. An agent that listens, understands, and responds. Connect your knowledge to your customer’s next step. Guide a conversation with tools…and a clear handoff. Explore scenarios before your agent goes live. Build, test, and improve—with Symphia.
Visual description: Symphia moves from a voice conversation to a helpful chat and then an agent evaluation. All scenes use illustrative sample data.
Everything behind
a better answer.
From the first source to the final handoff, give your team the tools to build, test, and improve every conversation.
KnowledgeAgent brain
CONNECTED SOURCES
Help centerWebsite
Returns & exchangesDocument
Product guideDocument
What is your return policy?
GROUNDED RESPONSEYou can return unused items within 30 days of delivery.
Returns & exchanges
“We accept returns within 30 days, provided the item is unused and in its original packaging.”
A clear path back to the source
Illustrative previewExplore knowledge
Built for buildersYour agent.
Your agent.
Right where you need it.
Bring your agent into your website. Connect the tools you already use. Build the experience your customers need.
An embeddable chat experience Your APIs become agent tools Knowledge, voice, and rules in one place
Explore the building blocks index.html
<div id="symphia-chat" style="height: 600px"></div><script> (function (w, d, s) { w.symphia = w.symphia || function () { (w.symphia.q = w.symphia.q || []).push(arguments); }; var j = d.createElement(s); j.async = 1; j.src = 'https://embed.symphia.ai/loader.js'; d.head.appendChild(j); })(window, document, 'script'); // Use your workspace's Install configuration. symphia('init', { tenantId: 'YOUR_TENANT_UUID', secret: 'YOUR_TENANT_SECRET', // trusted pages only apiBaseUrl: 'https://api.symphia.ai', mode: 'inline', target: '#symphia-chat' });</script>Example for trusted pages. Get your workspace configuration from Install.
OUT IN THE REAL WORLDThe best proof?
The best proof?
The person on
the other end.
At Sand Dollar Inn Seaside, a guest asked to book a room. Symphia checked the stay details, sent a discounted booking link, and waited while the guest reviewed it.
Explore customer storiesFULL ORIGINAL CUSTOMER CALL1:32
“And your AI
is very good.”
A guest at Sand Dollar Inn Seaside
1:32
Read the full transcript
SymphiaGood afternoon, Sand Dollar Inn, this is David. How can I help you?
GuestYes, I’d like to book a room, please.
SymphiaOf course. What dates are you looking for, and how many guests?
GuestTwo guests, one dog, for September the 6th, checking out September the 7th. The two queen.
SymphiaLet me check availability for those dates and that room type. One moment.
GuestOh, absolutely.
SymphiaOkay, thanks for that. Let me quickly confirm the stay details before I send anything.
SymphiaThat’s a two queen room for two guests, checking in September 6 and checking out September 7, one night.
SymphiaThe booking text is on its way, and if you book through that link, you’ll get our discount.
SymphiaWould you like me to stay on while you take a look, or are you all set?
GuestWhy don’t you stay on, David, while I take a look.
SymphiaSure. I’ll stay on and keep quiet while you review it.
SymphiaIf anything looks off, like the dates, the room, or the guest count, say so and I’ll fix it.
GuestWell, David, this is okay. I see it’s pet-friendly. Well, David, thank you very much. And your AI is very good.
SymphiaYou’re all set, and thank you.
GuestBye.
Full original call. Unaltered voices.
Helpful by design.
Considered at every step.
Our approach to trustYour rules, built in.
Ground your agent in approved knowledge and instructions that reflect how your business works.
You stay in control.
Configure the tools your agent can use. Define when it should bring a person into the conversation.
A space of your own.
Manage access by role and keep each workspace’s knowledge and conversations separate.
What can I build with Symphia?
Build AI agents that answer questions, guide customers through your workflows, and use connected tools. Deploy them across voice and chat, then review conversations, run simulations, and improve the experience from one workspace.
Can my agent use my business knowledge?
Yes. Add your knowledge sources, business instructions, and approved workflows to the agent brain. Your agent can use that context when helping customers, with tools and human handoff configured for your business.
Is Symphia just for hotels?
Symphia is a platform for customer experience across industries, including retail, technology, financial services, and hospitality. Our hotel customers are one example of how businesses use it in the real world.
Can I try a voice before creating an account?
Yes. Play the voice samples above, or listen to the original customer call on this page. The browser conversation demo is available when live demos are enabled, and asks for microphone permission only after you choose to start.
How do I get started?
Create a workspace, add your business knowledge, and configure an agent. Use simulations to test its responses before connecting it to your website or phone channel. You can also contact us to discuss your use case.
LET’S MAKE THE NEXT CONVERSATION BETTERA little more human.