Keep viewers watching, and subscribed.
Symphia gives streaming and publishing teams an agent that handles billing, fixes playback, recommends what to watch next, and saves subscriptions at the moment of churn.
Use cases
From sign-up to save
Every touchpoint in the subscriber lifecycle — billing, playback, discovery, and retention — handled in one conversation.
Subscriptions & billing
Explains a charge, switches tiers, pauses or resumes a plan, and updates payment methods — handling proration and renewal dates in your billing system.
Content discovery
"Got anything like the show I just finished?" The agent recommends titles from your catalog by genre, mood, and watch history, and deep-links straight into playback.
Streaming & playback issues
Diagnoses buffering, device, and login problems, walks through fixes, and checks entitlement so viewers get back to watching fast.
Account & device management
Resets passwords, manages profiles, handles device limits and sign-outs, and resolves "too many streams" errors without a support ticket.
Churn-saving offers
When a viewer moves to cancel, the agent surfaces the right retention offer — a discount, a downgrade, or a pause — within the rules you set.
Trials, bundles & promos
Explains what's included, applies eligible promo codes, manages free-trial conversions, and clarifies bundle entitlements across your services.
Catalog & billing aware
Grounded in your catalog, your plans, your rules
Generic answers don't keep subscribers. Symphia grounds recommendations in your real catalog and entitlements, runs billing actions against your system, and only ever offers the retention deals you've approved.
- Recommends from your catalog, respecting rights and availability
- Reads entitlements to diagnose access and device issues
- Runs billing, pauses, and downgrades within your policies
- Retention offers come from journeys you control end to end
- Low engagement offer pause
- Price objection offer downgrade
- Content gap recommend titles
- Offer caps enforced
Frequently asked questions
Where do content recommendations come from?+
From your own catalog and the viewer's watch history, respecting regional rights and availability — never invented titles. The agent can deep-link straight into playback.
Can it actually save a cancellation?+
Yes. At the point of churn it presents the retention offers you've defined — pause, downgrade, or discount — and applies the one the viewer accepts, all within your caps.
Does it handle billing changes itself?+
Tier switches, pauses, payment updates, and proration run as scoped tools against your billing system, gated by journeys so they stay on-policy.
How does it fix streaming problems?+
It checks entitlements and device state, walks through targeted fixes for buffering and login issues, and escalates the rest to support with full context.