Symphia

    SMS Messaging Program

    Last updated July 2026

    This page describes the Symphia Guest Messaging program — the SMS/text messaging program operated by Symphia LLC (“Symphia,” “we,” “us”) on behalf of the businesses (such as hotel properties) that use the Symphia platform to communicate with their guests. It documents what messages are sent, exactly how end users opt in, the disclosures presented at the point of opt-in, and how to opt out or get help.

    1. About the program

    Symphia Guest Messaging delivers transactional, conversational, and informational text messages related to an end user's relationship with a participating business — for example: early check-in availability and digital check-in links, express check-out links, reservation confirmations with booking links, stay reminders, and replies to questions a guest asks the property.

    Message frequency varies based on the guest's stay and interactions (typically 1–5 messages per stay). Message and data rates may apply. This program does not send marketing or promotional blasts, and consent is never a condition of any purchase or booking.

    2. How end users opt in

    Consent is collected directly by the participating business from its own guests, through one of the following methods. Consent records (number, method, timestamp) are retained by the platform.

    (a) Online booking or digital check-in form. When a guest books a stay or completes digital check-in on a property's website, they may provide their mobile number and check an unchecked-by-default consent box. The form presents the following disclosure at the point of collection:

    Example — opt-in as shown to guests on a property booking form

    Mobile phone number

    (555) 555-0123

    I agree to receive text messages from this property about my stay (check-in, check-out, reservation updates, and replies to my questions), powered by Symphia. Message frequency varies; typically 1–5 messages per stay. Message & data rates may apply. Consent is not a condition of booking. Reply STOP to opt out, HELP for help. See our Privacy Policy and SMS Terms.

    (b) In person or by phone (verbal opt-in). A guest may provide their mobile number to property staff at the front desk or over the phone. Staff follow this script before enrolling a number:

    “Would you like to receive text messages about your stay — things like check-in, check-out, and answers to your questions? Message and data rates may apply and message frequency varies. You can reply STOP at any time to stop receiving messages, or HELP for help. Agreeing is not required to book or stay with us.”

    (c) Guest-initiated conversations. A guest may text or call the property's published phone number first. Replies are sent only to that same number and only in response to the guest's inquiry. Every conversational thread honors STOP/HELP keywords.

    3. Disclosures at the point of opt-in

    • The name of the business sending the messages, and that messaging is powered by Symphia.
    • The types of messages the guest will receive (stay-related, transactional).
    • “Message frequency varies” and “Message and data rates may apply.”
    • Opt-out and help instructions: reply STOP to cancel, HELP for help.
    • Consent is not a condition of purchase or booking.
    • Links to our Privacy Policy and Terms of Service (which include our SMS terms).

    4. Opting out and getting help

    Reply STOP (or UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, STOPALL, REVOKE) to any message to opt out. You will receive a single confirmation — “You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.” — and no further messages will be sent to your number.

    Reply HELP or INFO for assistance, or contact support@symphia.ai. You can also ask the property's front desk to remove your number at any time.

    5. Privacy

    Mobile phone numbers and SMS opt-in or consent data are used only to deliver the messages described above. This information is never shared with or sold to third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy for full details, including the carriers and messaging providers involved in delivery.

    6. Contact

    Symphia LLC — support@symphia.ai. For questions about a specific property's messages, you can also contact that property directly.