# Symphia

> The agentic AI platform for customer experience — one agent brain across chat, voice, and phone that resolves real conversations and takes real actions.

Symphia is an agentic AI platform for customer experience. One agent brain runs across chat, voice, and phone — grounded in your knowledge, connected to your systems via tools, and governed by journeys, scoped secrets, and rules. It is built to *resolve* conversations and take real actions, not merely deflect them, with tenant isolation and an audit trail on every action.

## Core

- [Symphia](https://symphia.ai/): Symphia is the agentic AI platform for customer experience: one agent brain across chat, voice, and phone that resolves real conversations and takes real actions.
- [Platform](https://symphia.ai/platform): One platform for chat, voice, and phone. Build, configure, and optimize an AI agent that resolves conversations and takes real actions across every channel.
- [Pricing that scales with outcomes](https://symphia.ai/pricing): Simple, outcome-based pricing. Start free, scale chat + voice as you grow. You pay for resolved conversations — not seats. See Starter, Growth, and Enterprise.
- [Customers](https://symphia.ai/customers): See how support and CX teams use Symphia to resolve more conversations, cut wait times, and take real actions for their customers across chat and voice.
- [Properties](https://symphia.ai/properties): The hospitality businesses that have authorised Symphia to operate their guest messaging, including WhatsApp, SMS and their front-desk phone line, under the property's own name.
- [Customer stories](https://symphia.ai/customer-stories): In-depth stories from teams running Symphia in production — how they deployed agents, what they measure, and the outcomes they've seen.
- [Learn more about Symphia](https://symphia.ai/learn-more): A guided tour of what Symphia does: the agent brain, the channels it runs on, and how it turns conversations into resolutions and actions.

## Product

- [Product overview](https://symphia.ai/product-overview): One agent brain for your whole customer experience. Knowledge and RAG, tool calling, journeys, memory, and human handoff — unified across chat and voice.
- [Meet the agent](https://symphia.ai/meet-agent): Meet the Symphia agent: grounded in your knowledge, connected to your systems, and able to resolve and act — not just deflect — on every conversation.
- [Develop](https://symphia.ai/develop): Build a production agent in minutes. Connect knowledge, define tools and actions, and ship an embeddable widget or voice agent without a heavy integration.
- [Configure](https://symphia.ai/configure): Configure how your agent behaves: journeys, scoped secrets, guardrails, and rules that keep it on-script and safe across every customer interaction.
- [Optimize](https://symphia.ai/optimize): Turn conversations into a feedback loop. Insights, agent simulations, and evals show what's resolving, what's breaking, and where to improve.
- [Voice](https://symphia.ai/voice): Symphia Voice runs your agent on live phone calls with sub-second latency, natural interruptions, and warm human handoffs — the same brain as chat.
- [Trust & security](https://symphia.ai/trust): Tenant isolation, audit logging, scoped secrets, and RBAC by design. The security foundations behind every Symphia workspace.
- [MCP connector](https://symphia.ai/docs/mcp): Use your Symphia workspace from Claude and ChatGPT via the Model Context Protocol: setup for both assistants, read-only tools over conversations, insights, monitoring, simulations, calls, and billing, and how access is secured.
- [Voice SIP integration](https://symphia.ai/docs/voice/sip): Connect Symphia Voice to your telephony over SIP. Configuration, trunking, and routing for bringing your own carrier to a Symphia voice agent.

## Industries

- [Industries](https://symphia.ai/industries-overview): Symphia across industries: financial services, healthcare, telecom, media, travel, retail, and technology. See how agentic CX fits your vertical.
- [AI for financial services CX](https://symphia.ai/financial-services): Agentic customer experience for financial services: resolve account, payment, and servicing questions securely — with audit trails and tenant isolation.
- [AI for healthcare CX](https://symphia.ai/healthcare): Agentic customer experience for healthcare: handle scheduling, benefits, and patient questions with guardrails, privacy, and safe human handoff.
- [AI for telecom CX](https://symphia.ai/telecommunications): Agentic customer experience for telecom: deflect less and resolve more across billing, plans, and support — on chat and live phone calls.
- [AI for media & entertainment CX](https://symphia.ai/media): Agentic customer experience for media and entertainment: subscriptions, access, and support resolved instantly across every channel.
- [AI for travel & hospitality CX](https://symphia.ai/travel): Agentic customer experience for travel and hospitality: bookings, changes, and guest questions resolved in real time on chat and voice.
- [AI for retail & ecommerce CX](https://symphia.ai/retail): Agentic customer experience for retail and ecommerce: orders, returns, and product questions resolved instantly, with actions taken on your systems.
- [AI for technology & SaaS CX](https://symphia.ai/technology): Agentic customer experience for technology and SaaS: technical support, onboarding, and account questions resolved across chat and voice.

## Company

- [Company](https://symphia.ai/company): Learn about Symphia and get in touch. Talk to our team about deploying agentic customer experience across chat, voice, and phone.
- [About Symphia](https://symphia.ai/about): Why we're building Symphia: customer experience that actually resolves. Our mission, our approach to trustworthy AI, and the team behind the platform.
- [Support](https://symphia.ai/support): Get help with Symphia: email support@symphia.ai for product questions, billing, security reports, or anything blocking your agents. A human replies within one business day.
- [Blog](https://symphia.ai/blog): Product deep-dives, engineering decisions, and what we're learning about AI customer experience — from the team building Symphia.
- [Resources](https://symphia.ai/resources): Guides, playbooks, and references for deploying agentic customer experience with Symphia — from first agent to production at scale.
- [Careers at Symphia](https://symphia.ai/careers): Join Symphia. We're a small team building the agentic AI platform for customer experience. See open roles and how we work.
- [Trust Center](https://symphia.ai/trust-center): Symphia's security and compliance posture: data handling, tenant isolation, audit logging, and how we keep customer workspaces safe.

## Legal

- [Privacy Policy](https://symphia.ai/privacy): How Symphia collects, uses, and protects data.
- [Terms of Service](https://symphia.ai/terms): The terms governing use of Symphia.
- [Cookie Policy](https://symphia.ai/cookies): How Symphia uses cookies and similar technologies.
- [SMS Messaging Program](https://symphia.ai/sms): The Symphia Guest Messaging SMS program: what messages are sent, how end users opt in, disclosures at opt-in, and how to opt out (STOP) or get help (HELP).
- [Modern Slavery Statement](https://symphia.ai/modern-slavery-statement): Symphia's modern slavery and human trafficking statement.

## Blog

- [What is agentic AI for customer experience? A plain-English guide](https://symphia.ai/blog/what-is-agentic-ai-customer-experience): Agentic AI isn't a smarter chatbot. It's software that reasons, uses your systems, and takes real actions to resolve a customer's problem. Here's what that means.
- [RAG for customer support: grounding your agent in what your company actually knows](https://symphia.ai/blog/rag-for-customer-support): An AI agent is only as good as what it knows. A practical look at retrieval-augmented generation — why it beats fine-tuning for support, and what good retrieval looks like.
- [Tool calling: how AI agents take real actions instead of just talking about them](https://symphia.ai/blog/tool-calling-agents-that-act): The gap between answering a question and solving a problem is tool calling. How agents connect to your systems to take real actions — and how to keep those actions safe.
- [Resolution, not deflection: rethinking the support metric that matters](https://symphia.ai/blog/resolution-not-deflection): Containment rate rewards keeping customers away from help. Here's the metric we optimize Symphia for instead — and why it changes how you build agents.
- [Human handoff done right: warm transfers that keep the whole context](https://symphia.ai/blog/human-handoff-done-right): Escalation isn't a failure — a cold transfer is. How to hand a conversation from an AI agent to a human so the customer never has to repeat themselves.
- [One agent, every channel: why we run chat and voice on the same brain](https://symphia.ai/blog/one-agent-every-channel): Maintaining two agents means two sources of drift. We made the architectural bet to keep chat and voice on one unified agent brain — here's why.
- [How to evaluate an AI support agent before you trust it with customers](https://symphia.ai/blog/how-to-evaluate-an-ai-support-agent): Vibes aren't a test plan. A practical framework for evaluating an AI agent with simulations, graded runs, and regression tests before it ever talks to a real customer.
- [Designing guardrails customers never notice](https://symphia.ai/blog/guardrails-customers-never-notice): Good moderation is invisible. A look at how scoped secrets, journeys, and rules keep Symphia agents on-script without making them feel robotic.
- [The support metrics that actually matter in the age of AI agents](https://symphia.ai/blog/support-metrics-that-matter): Deflection and average handle time were built for a human call center. A guide to the metrics that matter when an AI agent is resolving conversations end to end.
- [Multi-tenancy and data isolation: the cardinal rule for AI customer experience](https://symphia.ai/blog/multi-tenancy-and-data-isolation): When one platform serves many businesses' customers, keeping their data apart isn't a feature — it's the whole foundation. How tenant isolation works and why it's non-negotiable.
- [What we learned shipping voice to live phone calls](https://symphia.ai/blog/shipping-voice-to-live-calls): Sub-second latency, graceful interruptions, and warm handoffs — the hard parts of natural voice, and how Symphia handles them on real phone calls.
- [Designing agent journeys: giving a conversation a shape](https://symphia.ai/blog/designing-agent-journeys): A free-form agent wanders; a scripted one is a phone tree. Journeys are the middle path — structure that guides an AI agent to resolution without making it robotic.
- [Voice AI latency: why sub-second matters and how to actually get there](https://symphia.ai/blog/voice-ai-latency): On a phone call, a second of silence breaks the conversation. A look at the latency budget of a real-time voice agent and the engineering that keeps it under a second.
- [Buy vs. build: should you build your own AI support agent?](https://symphia.ai/blog/buy-vs-build-ai-support-agent): Building an AI agent looks cheap in a weekend prototype and expensive by month six. An honest breakdown of the real costs of build vs. buy for customer support.
- [AI customer experience in financial services: compliance without killing UX](https://symphia.ai/blog/ai-customer-experience-financial-services): Regulated industries assume AI means risk. It doesn't have to. How to deploy an AI agent in financial services that's both compliant and genuinely helpful.
- [How to reduce support costs without wrecking customer experience](https://symphia.ai/blog/reduce-support-costs-without-hurting-cx): Most cost-cutting in support quietly degrades the experience. A guide to the one approach that lowers cost and improves CX at the same time: resolve, don't deflect.
- [From transcript to insight: closing the feedback loop on your AI agent](https://symphia.ai/blog/closing-the-feedback-loop): Every resolved conversation is a data point and every failed one is a roadmap. How to turn agent transcripts into a loop that makes the agent measurably better each week.
- [Long-term memory: building AI agents that remember the customer](https://symphia.ai/blog/long-term-memory-for-agents): A stateless agent makes every customer start over. Long-term memory is what makes an AI agent feel like it knows you — and resolve faster. How to do it without crossing privacy lines.
- [Prompt injection and agent security: keeping tools safe from untrusted input](https://symphia.ai/blog/prompt-injection-and-agent-security): The moment an AI agent can take actions, its inputs become an attack surface. A practical look at prompt injection and the least-privilege design that defuses it.
- [The economics of resolution: why AI customer experience should be priced on outcomes](https://symphia.ai/blog/outcome-based-pricing-for-ai-cx): Per-seat and per-message pricing were built for human labor and message volume. Why outcome-based pricing aligns an AI CX platform's incentives with yours.